Free Ground Shipping
Motorhead.com offersFREE Regular Ground Shippingon some products that are clearly labeled with the FREE SHIPPING logo and text ONLY! Most orders are shipped within 24 - 48 hours of your order confirmation. Shipping times will vary depending on the size of the package and the delivery location. Small and medium-sized packages generally are delivered within 2 - 7 business days from the date of shipment, within the continental United States. Orders containing oversize items such as bumpers, doors, hoods or other large parts that require Truck Freight Shipments may still qualify for free shipping, however, these items require special handling, and delivery times usually range from 2 - 9 business days. (See Truck Freight information below.) While we are happy to offer products to customers located in Alaska, Hawaii, Puerto Rico, and other areas outside the continental United States, a shipping charge will apply, and delivery times will be longer.
Next-Day and 2-Day Shipping
Next-Day and 2-Day shipping are available for most small and medium-sized packages for additional charges. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays for Next-Day and 2-Day delivery. Airfreight carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses, which is beyond our control. Airfreight charges will NOT be refunded. There are no Next-Day or 2-Day deliveries on Saturdays, Sundays, and Holidays. When placing your order for Next-Day and 2-Day delivery on a weekend or a holiday, the shipping cycle for these orders will begin on the next available business day.
Truck Freight Shipping
Truck Freight shipping applies to orders consisting of large parts or items that require special handling due to their size, shape, weight or packaging and require to be sent by Truck Freight delivery. Orders usually are processed for shipment within 24 - 48 hours from confirmation of your order. Delivery may take 2 - 7 business days from their date of shipment (excluding weekends and holidays), within the continental United States. The Truck Freight carrier representative will call you to schedule a convenient time to deliver your item(s). Someone may be required to be present to sign for the delivery with the required ID verification, and the signor must be 18 years of age.
Truck Freight orders will be delivered on trailer truck-type vehicles and require a reasonable delivery access area for the driver to safely maneuver the vehicle. The driver is only required to have your order to the curbside. Inside delivery is not available and it may be necessary for someone to assist the delivery driver to safely unload your order if a lift gate is not available or requested. If you cannot provide proper delivery access or assistance, you can request to pick up your order at the freight company's loading dock at no additional charge.
Shipping Charges
We offer several convenient shipping options. To see all available shipping options and rates, simply add the items you want to purchase to your cart and proceed through checkout. All shipping options and their charges will be available at checkout before you place the order. Shipping and handling charges are calculated based on shipping service, dimension, weight, and the destination of the merchandise. We are not responsible for shipping delays that may occur due to adverse weather conditions, train derailment, incorrect routing by the shipping carrier, incorrect deliveries, or other delays beyond our control.
Order Tracking
It usually takes 24-48 hours for the shipping carrier to update the tracking information after your item(s) was shipped. If the shipping carrier has not updated your tracking information in that time, please contact us to verify the shipping address that we have on file and we will communicate this information to the shipping carrier. You can "Track Order" online in "Your Account", or contact our Customer Service in order to help you with your order
Multiple Deliveries
Your ordered item(s) will be shipped to you directly from the manufacturer(s) or from one or more of our multiple warehouse distribution centers located across the U.S. closest to your delivery address. If you order multiple items and received only some of them, there may be cases where we have to ship the items from multiple locations which will cause multiple deliveries. Some products are custom-made and will require additional manufacturing time. We make every effort to ship all products in a single shipment, however, if for any reason we cannot ship your ordered items together, we will ship the items that are available and credit your account accordingly.
Delivery Risk of Loss
All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that the risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not responsible for losses due to packages being left in your absence. It is your responsibility to have someone present at the time of delivery. You can track your order online in "Your Account" or contact us to obtain a tracking number to find out when your delivery is scheduled. If your package is left by the shipper unsigned or signed fraudulently and is lost, you will not be reimbursed. However, we will assist you in filing a lost or damaged claim with the shipper, but the decision for the claim is based solely on their information, findings and policy.
Before filing a claim, consider checking around your property for packages that may have been placed out of sight and check with your neighbors to see if your package was accidentally delivered to their address. If you still cannot locate the package, you will need to call the shipper to notify the driver who will return to your address within 24 hours. If the driver cannot locate the package, a claim will be made with the shipper, and can take roughly 30 days to settle. We are not responsible for replacing any lost orders based on your claim processing. All replacement items will need to be reordered and paid until your claim is settled.
Cancellation Policy
If you are unsure about placing an order for ANY reason, please contact our Customer Service for assistance before placing your order. We must continue an order once it has been placed. All orders are processed immediately after the order is confirmed, so the time to cancel is limited. All orders must be canceled BEFORE you receive the email Invoice Payment Confirmation and cannot be canceled after payment has been confirmed. All orders placed on Fridays after 5:00 PM to Mondays at 9:00 PM Eastern Time (2:00 PM Pacific Time) cannot be canceled, because they are processed over the weekend for shipment.
Shipping Damage
Prior to signing for your order upon delivery, inspect all packages thoroughly for any signs of damage. If you feel there is any substantial damage that could affect your item, please refuse the shipment and, do NOT sign the delivery receipt or accept the package. Have the shipper immediately return it to the sender. Once the order is refused, please promptly contact our Customer Service within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.
If the shipper has left a damaged package in your absence or if you later find that there is missing, damaged or incorrect parts "concealed damage," immediately contact the shipper and have the package returned to the sender. Then promptly contact our Customer Service within 24 hours to inform us of your order refusal, so we can assist with the claim and process a replacement order.
We take every precaution to prevent shipping damage, however, we are not responsible for missing, damaged, or incorrect parts after 30 calendar days of the original invoice purchase date, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Refusing Order Delivery
If you refuse your order for any reason other than damage, a 20% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us you refused your order, your refund could take up to 6 weeks to process.
Shipping Hazardous and Restricted Materials
Federal and state regulations prohibit the transport and/or sale of certain materials. Some products on our site will have limited shipping options. These products include but are not limited to batteries, motor oil, and various chemicals and fluids. Check individual product pages for details on shipping options available for that product
Alaska, Hawaii, Puerto Rico, and other U.S. Territories
We ship orders to Alaska, Hawaii, Puerto Rico, and other U.S. Territories in most cases; however, these orders are not eligible for free shipping. Products that cannot be shipped to these U.S. Territories will be indicated in the shopping cart. Please be advised that some products only ship to these U.S. Territories by overnight or second-day air shipping.
For these U.S. Territories orders simply proceed through the checkout process as usual and orders will show your shipping cost at checkout, when available. If you do not see the shipping rate in the checkout, we will contact you within 1 - 2 business days after submitting your order to confirm you order and provide you with the shipping costs. We will not process your order until we receive your email approving the shipping costs. If you would like to determine the shipping costs before placing your order, please contact our Customer Service with the items you want to order and the exact address to which they will be shipped.
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